Returns & Refunds Policy

At ispconsultorias Store, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before placing an order.

Returns Eligibility

We accept returns under the following conditions:

  • The item is unused, unopened, and in its original packaging

  • The return request is submitted within 7 days of receiving the item

  • Proof of purchase (order number or receipt) is provided

Items that are damaged due to misuse, normal wear and tear, or incorrect handling are not eligible for return.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Items marked as final sale

  • Digital products or downloadable items

  • Gift cards

  • Items damaged after delivery due to customer handling

Return Process

To request a return, please follow these steps:

  1. Contact us at [email protected] within 7 days of delivery

  2. Include your order number and clear reason for the return

  3. Once approved, we will provide return instructions

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method (PayPal or Stripe)

  • Shipping fees are non-refundable

Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide clear photos.
We will arrange a replacement or issue a refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check with your bank or payment provider, then

  • Contact us for further assistance

Policy Updates

ispconsultorias Store reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

Contact Information

For questions regarding returns or refunds, please contact us:

Store Name: ispconsultorias Store
Owner: Group Home Family LLC
Industry: Lifestyle Brand
Address: 663 Wesley Ave., Apt. #3, Oakland, CA 94610, United States
Email: [email protected]
Phone: (415) 635-8978